Refund Policy

Refunds are considered on a case-by-case basis. In general, fees for digital materials, live class access, and enrolment packages are non-refundable once access has been granted or the service has started.

That said, we will look at genuine issues fairly and apply the policy in a practical way.

We may approve a refund where there is a duplicate payment, a verified billing error, a failed transaction that was charged anyway, or a service failure caused by us that prevents access from being delivered.

If we cancel a class or materially change a paid service and cannot provide a reasonable alternative, we may offer a refund or another fair remedy.

Once a student has received login details, joined a live session, downloaded protected materials, or otherwise accessed the paid service, refunds are normally not available except where required by law.

Missed classes, change of mind, poor personal attendance, or a decision not to continue after access has started are also normally not refundable.

Send your request to our support team with your full name, phone number, email address, payment date, amount paid, and transaction reference. Include a short description of the issue and any supporting screenshots or receipts.

We may ask for extra details before we make a decision. Please reply promptly so we can complete the review.

If a refund is approved, we will process it within a reasonable time. The money will normally go back through the original payment channel, subject to the processor's timelines.

Some banks or payment providers may take additional time to show the credit in your account.

We may refuse a refund request if we find evidence of abuse, chargeback misuse, or a breach of our terms. We may also pause access while we review a disputed payment.