Document summary
This policy explains what we collect, why we collect it, and how we handle personal information across the site and student services.
Information we collect
We collect information you give us directly when you submit a form, send a message, register for a programme, or complete a payment. This may include your name, phone number, email address, school or programme selection, and any message you choose to send.
We also collect limited technical information needed to keep the site working properly. This can include browser type, device information, pages visited, and similar usage data.
How we use information
We use information to answer enquiries, manage admissions, provide class updates, process payments, send important service messages, and improve the site and student experience.
We may also use contact information to share reminders, class notices, or policy updates related to your enrolment. You can ask us not to send non-essential updates where the law allows it.
Payments and third parties
Where payments are handled by trusted payment processors, they receive the information needed to complete the transaction. We do not store your card details on our own servers.
We may rely on service providers for hosting, analytics, messaging, and support tools. They are expected to process data only for the services they provide to us.
Data retention and security
We keep personal information only for as long as needed to deliver the service, meet legal obligations, resolve disputes, and maintain accurate business records.
We use reasonable administrative and technical safeguards to protect the information we hold. No online system is completely risk-free, but we work to keep our systems secure and access limited to authorised personnel.
Your choices
You may request access to the information we hold about you, ask us to correct inaccurate details, or request deletion where the law permits it. Some records must be retained for accounting, legal, or operational reasons.
If you no longer want service updates, you can let us know and we will reduce non-essential communication where possible.
Updates to this policy
We may update this policy when our services, tools, or legal obligations change. When we do, we will revise the date at the top of the page and publish the new version here.
Contact
If you have a privacy question, want to update your details, or need help with a request, contact the team directly and we will respond as soon as possible.